Pet Grooming Release Agreement

Pet Medical History and Conditions

Occasionally, grooming can expose a hidden medical problem or aggravate current ones. This can occur during or after grooming. Please make sure to alert us of any current or past issues so that we may keep an eye out for them, including skin tags/warts, bumps/lumps, surgery scars, cuts, bruises, missing hair, nails, skin allergies, etc.  Although obviously sick or unvaccinated pets are not permitted to receive Grooming services, the client acknowledges that they are placing the pets into an area in which communicable diseases may pass between seemingly healthy pets. If following a provided service date the pet shows signs of illness, the client may not hold Lucky Dog Pet Retreat & Spa liable for any inadvertent exposure the pet may have received.

Lucky Dog takes precautions to prevent the spread of germs by disinfecting grooming kennels, tools and surfaces.  Should your pet become ill after a visit to Lucky Dog we ask that you notify us immediately.  Note: all medical expenses for veterinary care that may result after services will be covered by the pet's owner.

Veterinarian Authorization - Medical Emergencies

This release authorizes Lucky Dog Pet Retreat & Spa to seek medical treatment in the case of any medical emergencies while in our care.

Unforeseen Circumstances

Although unforeseen circumstances are very rare, there are risks when dealing with animals.  We use extreme caution and care in all situations, however, grooming equipment is sharp and incidents such as cuts, nicks, scratches, clipper burn, quicking of nails, etc. can occur, especially when a pet unexpectedly moves around.  

Your pet’s safety and comfort is our number one priority. In the event a grooming incident does occur, you will be made aware. If the situation is serious, and the owner is not on-site, Lucky Dog will seek immediate veterinary care for your pet at the closest veterinary clinic, Pet's First 1806 NW Military Hwy, San Antonio, TX 78213.

Vaccinations and Bordetella

All Lucky Dog pets are required to present proof of current vaccination records for rabies, distemper/parvo and bordetella prior to any services rendered (grooming, bathing, boarding or daycare).

Kennel cough, similar to a human cold, is a respiratory condition caused by a variety of viruses and bacteria often spread by direct contact by dogs. Lucky Dog Pet Retreat & Spa requires that all dogs be immunized and kept up-to-date on the Bordetella (Kennel Cough) vaccine.  Keeping your dog current with their immunization will help prevent the spread of kennel cough and/or diminish the severity of infection in your pet.  Should your pet should become infected, all treatment and costs associated will be the pet owner’s responsibility. 

Demating: Brush-out and Shaving

Animals with severely matted coats require extra attention. Mats cause fur and hair to grow tight, and can ultimately damage and tear the animal's skin.  Matted coats provide a breeding ground for parasitic skin infestations.
Lucky Dog will not cause serious or undue stress to pets who are severely matted. Mats can be very difficult to remove, and may require the pet to be shaved with grooming clippers.  Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. 

The results of mat removal can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow.  In some cases, pets may also exhibit brief behavioral changes.  Your initials acknowledge that if your pet needs to be shaved to remove matting you understand the possible results and risks associated with the process. There will be an additional service added for this process as it requires more time and caution.  All precautions to keep your pet safe and pain-free will be taken during the demating process. The process is slow and can be painful.

We will brush-out matting if:

  • Your pet only has a few matts throughout their coat which are not close to the skin.

  • Your dog is a certain breed that cannot be shaved because of its genetic make-up and would be detrimental to your

pet if it were shaved (i.e. Husky, German Sheppard).

Full de-matting services will not be offered to the following:

  • Younger pets - dematting tends to make them dislike grooming making the process VERY difficult and can result in biting.

  • Older pets - dematting can be mentally and physically stressful, which can jeopardize their health. 

When a shave or short cut is recommended it is for the health and safety of your dog, which typically results in a better overall condition of the coat and skin.

*Longer haired dogs require regular maintenance.  Hair must be brushed and combed thoroughly on a regular basis; this can be done at home or by your groomer.  Lucky Dog groomers will assist in showing proper brushing tools and techniques to prevent mats from developing. 

Fleas and Ticks

Lucky Dog strives to be a flea-free.  If your pet has any fleas or ticks an additional bath service will be added to remove and kill the parasites (cost will depend on size of dog).  We request that you mention any flea or tick issues at time of drop-off so that we may keep your pet isolated and treated as soon as they arrive.

Dangerous and Aggressive Animals

Lucky Dog has the right to refuse any services at any time. In the event that your pet is too stressed or becomes dangerous to groom, we reserve the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming and client will be charged a grooming fee for services rendered.

Handling fees

In some cases pets may require additional attention to calm and ease stress while continuing the grooming process. If your pet appears stressed or attempts to bite the use of a muzzle will be used to calm them and prevent injury to your pet and our staff. We will always first try calming methods such as petting, embracing and small treats as a distraction; muzzling is a last resort.  Dogs that require muzzling or extra staff to help manage them will be charged a handling fee as these situation require additional staff and time to complete the service.

Cancellations and No-shows

We send you an appointment reminder the day before (please confirm that we have the correct cell phone number on file). If you are going to miss your appointment for any reason, please contact us ASAP.  We require at least a 24 hour notice for all cancellations or reschedules to allow us time to arrange our staffing requirements. 

No shows and appointments cancelled with less than a 24 hour notice will incur a $5 fee for the first no-show/cancellation, $10 fee thereafter, payable at the completion of your next appointment.

Late Pick Up

Although we prefer pick-up to occur within 2-3 hours of completed services we understand that this is not always possible.  We offer two solutions for later pick-up times: half-day care or break-time.  Our half-day care allows your dog to participate in our one-hour playtime with dogs of the same size and temperament, prior to their grooming services.  This also includes several potty breaks: $12.50.  Our break-time offers several potty breaks with walks to stretch their legs for time out of the kennel: $5.  Note: the break-time service will be included for pets staying longer that 3 hours after completed grooming services.  Half-day care and break-time are charged per dog.  

Social Media

We enjoy showing off our work and fun at Lucky Dog.  We may post before/after grooming pics or playtime pics of your dog(s) on our social media accounts.

By submitting this form I agree that I have read and understand the contents of the pet grooming release form.  I affirm that the contents I present are accurate and that I am the rightful owner of the dog(s) for which services are being rendered.  I authorize this signed contract be valid approval for future grooming services. I understand pricing is subject to change.  This agreement is valid for pets I currently own or will own in the future that have or will receive grooming services rendered by staff at Lucky Dog Pet Retreat & Spa.  I have read, signed and attest to all statement in the above form.

© 2019 Lucky Dog Pet Retreat & Spa